Editor's note: The manufacturer has informed us that this service in fact does feature a SOC 2 Type II certification and is capable of providing Customized Hardware Solutions. We will fully evaluate and reflect this additional information when we next update the RAID Recovery reviews.

Gillware recovered about 1,000 RAIDs in the last year. It has an industry-standard clean room and clean benches. This RAID recovery service comprises about one third of graduates from the University of Wisconsin computer science program, which ranks in the top ten computer science programs in the U.S. Gillware's staff is experienced. It also has several clean rooms and clean benches and great security features in its facility.

In the last year, Gillware recovered about 1,000 RAID arrays, among which were RAID 5, RAID 6, RAID 1, RAID 0 and RAID 1+0 arrays. Gillware technicians can recover a RAID that has been through a fire as long as the magnetic substrate is still intact. If it has melted or flaked off the hard disks, though, the data may be unrecoverable.

Gillware can recover data from hard drives that have been in water. This professional data recovery service can retrieve data from a reformatted drive as well. It can also recover data from a RAID 5 that has two drives out and a RAID 6 with three drives out.

If you're looking for a RAID recovery service that has a knowledgeable staff, Gillware will meet your needs. One third of the Gillware staff graduated from the University of Wisconsin in computer science. This university's computer science department ranks among the top ten in the U.S.

It takes between six to ten business days on average for Gillware to recover a RAID. However, if you are facing an emergency, you can use Gillware's priority service. Within two hours of receiving your drives, this professional data recovery service will work on them around the clock until the technicians retrieve the information on them.

Gillware can rebuild hard drives' superblock and MFT if the head destroys them. If one drive is stale, meaning it has an error, and the other has been scored from a crashed head scraping the magnetic storage media, Gillware can still reconstruct enough meta-data to recover the information. This RAID recovery service can also repair logical damage such as high-level meta-data for a partition.

When Gillware assesses the situation, it makes an exact copy of your hard disks. This copy is what the technicians work on during physical and logical repairs. Not working directly with damaged hard disks ensures that you won't lose any additional data in the recovery process.

Sometimes Gillware will come to your location to make the repairs. However, the disks in a RAID are sensitive. Even small impurities can damage them. For this reason, RAID recovery services must perform many tasks in clean room conditions. Gillware meets industry standards with its clean room and clean benches. Gillware has one Class 100 ISO 5 clean room and four clean benches that meet the same clean room standards at its facility in Madison, Wisconsin. In these clean room conditions, there are no more than 100 particles larger than 0.5 microns per cubic foot of air. Clean room controls also monitor airflow, temperature, humidity and air pressure.

Gillware is efficient at recovering data, which enables them to provide services at a lower cost than their competition. This company has no evaluation fee. If they can't recover your data, you don't pay anything. Gillware says that its recovery services are two to five times cheaper than other companies. You can pay for faster service with Gillware, but you won't pay extra for holiday or weekend work. This RAID data recovery service considers the pricing case by case. Even though they determine the price for each job on a case-by-case basis, Gillware does not base its fees on how much the data is worth to the client, like some data recovery companies do.

Gillware's RAID data recovery service is SSAE 16 certified. The company follows SOC Type 2 protocols, which verifies that it complies with security and privacy protocols. Additionally, the facility is a Class-A building with 24-hour HD video surveillance and three independent passkey entries. The employees are carefully screened according to SOC Type 2 protocols. Gillware signs a privacy contract with each client as a standard procedure. Gillware will also sign a non-disclosure statement if the client wants one. Additionally, Gillware is a GSA contract holder, which means it follows certain security and quality-management standards that qualify the company to work with government organizations.

When you contact Gillware, you talk directly to the engineers who will work on your drivers. The knowledgeable staff can assist you via email and telephone. The company website has testimonials, a blog and helpful FAQs. This RAID data recovery service doesn't offer 24/7 customer support, however, and it would be more convenient if there were an online chat feature.

Gillware Summary:

Gillware's RAID recovery service is in a secure facility, has an industry-standard clean room and clean benches, experienced staff and competitive pricing. Although the company doesn't offer 24/7 customer support, you can pay for expedited service, which means that technicians will work on your RAID around the clock until they recover your data. This company does a good job of saving businesses from a variety of logical and physical calamities that result in data loss and RAID failure.



Gillware claims to have completed about 1,000 RAID recoveries in the last year. Additionally, one third of the company's staff graduated in computer science from the University of Wisconsin; this program ranks in the top ten computer science departments in the U.S.

This professional data service provides knowledgeable customer service representatives, but it doesn't provide 24/7 customer service support.

The Verdict:

This company has a well-educated staff, high security standards and competitive pricing that all contribute to a positive RAID recovery experience.